Below you can find answers to some frequently asked questions (FAQs).

When and how should I acknowledge NewCompStar?
Please do not forget to acknowledge NewCompStar if your work is connected to the activities of one of our Working Groups, especially if you got support for a conference, a workshop, a Training School, or an STSM. The acknowledgement can be brief, e.g. something like “Partial support comes from “NewCompStar”, COST Action MP1304″.

How do I get my travel reimbursement?
When you are eligible for a travel reimbursement, you will get an invitation with a link. Please click on the link and you will be directed to e-COST, the electronic system of COST. To proceed, you need an account with e-COST. Please register with your username and password. Then you have to
1) accept the invitation,
2) accept the reimbursement,
3) file the reimbursement claim,
4) generate the travel reimbursement request.
IMPORTANT: Please issue your bank account details.

How do I get an account with e-COST?
To obtain an account with e-COST, please go to https://e-services.cost.eu/user/login/ and click on the “Create an Account” buttom.
Please make sure to use the same email address that you used with previous contacts with COST (e.g. when you applied for an STSM).

What do I do if I have forgotten my e-COST password?
If you have forgotten your e-COST passord, please go to https://e-services.cost.eu/user/login/ and click on the “Forgot password?” buttom.

How can I download my STSM grant letter?
Your STSM grant letter is generated via the e-COST system. To download your grant letter, you must have an e-COST account with the same email address that you used when applying to the STSM.
If you do not yet have an e-COST account, please go to https://e-services.cost.eu/user/login/ and click on the “Create an Account” buttom.
In case you forgot to make an accout with e-COST right after applying for the STSM and the grant letter was already generated even though you did not have an account with e-COST, please contact costmp1304@th.physik.uni-frankfurt.de so that we can re-send the grant letter.

When will I get the STSM refund, before or after the STSM?
You will be reimbursed after the STSM. However, in order to be eligible for reimbursement, you must send the signed grant letter to the grant holder and you must submit a short scientific report to the host institution (for information) and the MC Chair (or to the STSM coordinator) for approval within 30 days after the end of the STSM. Failure effectively cancels your grant. Please check the detailed description on our STSM webpage.

Would it be possible to shift my STSM by 1 or 2 days?
In principle yes if the number of days for the STSM does not change. In any case, please contact the STSM coordinator (sedrakian@th.physik.uni-frankfurt.de) and the Grant Holder (daniela@th.physik.uni-frankfurt.de) asap.

What needs to be done in preparation for a NewCompStar event?
If you are an organizer of a NewCompStar event (Workshop, WG meeting, Training School, etc.), please send us 2 months ahead of the scheduled event the information about:
– the webpage of the event,
– the list of participants (with names, titles, affiliation, email, arrival and departure dates, reimbursement costs),
– the flat rate of the hotel,
– and a statement if the LOC will be used.